Legal
by Amoré
This policy applies to orders placed on blanc.amoresmile.com. Delivery times are estimates, not guarantees, and may vary with carrier and customs conditions.
Orders ship via USPS, including USPS international service to Canada and Mexico.
Custom trays are made to order. After we receive your impression or scan, your trays are fabricated and ship within 7–10 days, then follow the standard delivery times above.
If you order custom trays by mail, your impression kit ships within 1–3 business days. The kit includes prepaid return shipping — you complete your impressions at home and mail them back to us using the enclosed prepaid materials.
Gel reorders ship on the same processing and delivery timelines above. There is no automatic subscription — you place each reorder when you’re ready.
You’ll receive a confirmation email with tracking once your order ships.
Risk of loss passes to you on delivery to the carrier. If a package is lost, significantly delayed, or arrives damaged, contact us at info@amoresmiles.com within 14 days and we will help you file a claim with USPS.
Please make sure your shipping address is correct at checkout. We are not responsible for orders delayed or lost due to an incorrectly provided address.